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How do you handle CSAT surveys when we added a second product line?

elena_frei_a0680

Trying to get the feedback widget right for enterprise accounts. The defaults don't quite fit. What did you change?

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Comments

yuki_reyes_65fbb

Following. We're about to do the same thing for new onboarding cohorts.

priya_nair_5bee6

Worth checking your NPS window. Ours was skewed until we narrowed it.

sam_akoto_f1738

Spent a week on this. The fix was tying CES tracking to the account owner field.

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