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Zapier sync dropping CSAT — anyone seen this?

ivy_okafor_0dad9

We measured renewal rate before and after turning on segments. The result surprised us. Anyone seen the same?

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liam_frei_fad26

Spent a week on this. The fix was tying journey mapping to the account owner field.

esme_holt_50be8

Have you tried routing it through Zapier? Fixed the churn gap for us.

cole_quinn_8980a

Worth checking your NPS window. Ours was skewed until we narrowed it.

sofia_ng_dd430

+1. The Segment step is where ours kept breaking.

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