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Roles and permissions for trial users on the CES tracking?

maya_boyd_7459d

Trying to get segments right for self-serve users. The defaults don't quite fit. What did you change?

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maya_marsh_16f99

We measure CES weekly now and it's made CSAT surveys decisions much easier.

sofia_webb_347fd

+1. The Slack step is where ours kept breaking.

zoe_okafor_a0267

Honestly the in-app survey didn't move CSAT for us. Segment did more.

maya_ng_f682e

We measure churn weekly now and it's made segments decisions much easier.

tara_okafor_d7f24

Worth checking your CES window. Ours was skewed until we narrowed it.

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