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How do you handle auto-theming when we rolled it out to the support team?

mira_reyes_8ba20

Quick one. Since we added a second product line, our churn has been all over the place. Is that a segments config issue or are we reading it wrong?

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dana_pace_07dd7

Honestly NPS surveys didn't move renewal rate for us. HubSpot did more.

liam_frei_7726f

Worth checking your CSAT window. Ours was skewed until we narrowed it.

priya_webb_61027

We measure time-to-resolution weekly now and it's made segments decisions much easier.

ned_nair_6c201

We measure the health score weekly now and it's made session replay decisions much easier.

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