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Getting CSAT surveys into Segment cleanly

sofia_ng_6b74f

Posting this for renewals at risk. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?

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hana_rourke_62635

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

cole_pace_a4acc

+1. The Intercom step is where ours kept breaking.

ravi_reyes_42771

Following. We're about to do the same thing for self-serve users.

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