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Salesforce vs Intercom for pushing CSAT surveys data?

elena_okafor_6d860

Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

esme_soto_8404b

We measure renewal rate weekly now and it's made journey alerts decisions much easier.

lena_carr_b6fb9

We measure CES weekly now and it's made segments decisions much easier.

owen_rourke_47b6e

We measure CSAT weekly now and it's made journey alerts decisions much easier.

sofia_lund_6b607

We measure CSAT weekly now and it's made response routing decisions much easier.

lena_quinn_1b5fe

Same setup here. In our case it came down to journey mapping being too broad.

omar_dunn_722ef

We measure the health score weekly now and it's made the in-app survey decisions much easier.