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Roles and permissions for our SMB tier on the session replay?

zoe_pratt_efdb3

Posting this for renewals at risk. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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wade_quinn_cc3d5

+1. The Zendesk step is where ours kept breaking.

diego_frei_d9dc5

Have you tried routing it through Jira? Fixed the response rate gap for us.

wade_frei_3d915

Same setup here. In our case it came down to journey mapping being too broad.

sam_ng_bb8b6

Have you tried routing it through Segment? Fixed the response rate gap for us.

elena_hale_62d4a

Curious what cadence you landed on. We over-asked and response rate tanked.

jack_marsh_71cac

Have you tried routing it through Microsoft Teams? Fixed the renewal rate gap for us.