Half our team lives in Salesforce, so getting CSAT surveys data in there matters. How clean has that been for you?
Worth checking your churn window. Ours was skewed until we narrowed it.
We hit this too. Scoping the in-app survey to self-serve users first made it manageable.
We hit this too. Scoping segments to our SMB tier first made it manageable.
Worth checking your the health score window. Ours was skewed until we narrowed it.