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Best way to set up journey mapping for self-serve users?

zoe_rourke_af456

We're working through auto-theming and volume tripled after launch. Curious how others have handled it, especially around churn. Any rules of thumb?

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Journey Mapping

Comments

zoe_okafor_98722

Same setup here. In our case it came down to response routing being too broad.

aisha_marsh_32bcf

Same setup here. In our case it came down to the feedback widget being too broad.

aisha_lund_faf33

We hit this too. Scoping auto-theming to self-serve users first made it manageable.

maya_vance_b0d07

We measure response rate weekly now and it's made dashboards decisions much easier.

diego_quinn_ea8e0

Following. We're about to do the same thing for enterprise accounts.

ivy_carr_f5de7

Worth checking your CES window. Ours was skewed until we narrowed it.