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What we shipped with NPS surveys this quarter

diego_pace_52ee9

Quick one. Since we moved to a quarterly cadence, our NPS has been all over the place. Is that a response routing config issue or are we reading it wrong?

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Comments

mira_vance_62818

+1. The Zapier step is where ours kept breaking.

sofia_reyes_0fcb8

Honestly segments didn't move CES for us. Segment did more.

theo_pace_39e16

Honestly response routing didn't move NPS for us. HubSpot did more.

maya_lund_4df23

+1. The HubSpot step is where ours kept breaking.

liam_akoto_d86d0

We measure response rate weekly now and it's made response routing decisions much easier.

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