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Is there a way to break out time-to-resolution by our SMB tier?

tara_nair_eb2d2

Posting this for self-serve users. We care most about NPS and I'm not sure segments is the lever. Talk me out of it?

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Time to Resolution

Comments

jack_pratt_69260

Worth checking your the health score window. Ours was skewed until we narrowed it.

tom_akoto_1b755

Same setup here. In our case it came down to journey alerts being too broad.

nina_boyd_e5a57

Spent a week on this. The fix was tying response routing to the account owner field.

cole_mehta_5c9cb

+1. The Segment step is where ours kept breaking.

tara_calvi_367e1

Honestly auto-theming didn't move CES for us. Zapier did more.

jack_marsh_71cac

Same setup here. In our case it came down to segments being too broad.

tara_pace_c56c1

Worth checking your the health score window. Ours was skewed until we narrowed it.