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Is there a way to break out time-to-resolution by new onboarding cohorts?

hana_carr_e9a34

Posting this for self-serve users. We care most about response rate and I'm not sure journey alerts is the lever. Talk me out of it?

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Time to Resolution

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diego_hale_5fc6d

Curious what cadence you landed on. We over-asked and CSAT tanked.

gus_calvi_eba4b

+1. The Zendesk step is where ours kept breaking.

mira_lund_e159a

Curious what cadence you landed on. We over-asked and churn tanked.

omar_holt_cff3b

Honestly NPS surveys didn't move CES for us. Segment did more.

ivy_dunn_c73d1

Spent a week on this. The fix was tying journey mapping to the account owner field.

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