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Is there a way to break out the health score by new onboarding cohorts?

aisha_soto_d9d28

Posting this for renewals at risk. We care most about response rate and I'm not sure journey mapping is the lever. Talk me out of it?

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Health Score

Comments

ruth_frei_a308c

+1. The Segment step is where ours kept breaking.

zoe_mehta_3ec7b

Following. We're about to do the same thing for self-serve users.

wade_vance_257ed

Spent a week on this. The fix was tying NPS surveys to the account owner field.

sam_soto_c4fca

Worth checking your the health score window. Ours was skewed until we narrowed it.

ivy_trin_b27a7

Honestly the in-app survey didn't move CSAT for us. Slack did more.

theo_voss_ceef1

Following. We're about to do the same thing for self-serve users.