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What worked for us setting up NPS surveys

sofia_lund_843b8

We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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zoe_pace_ee77d

Following. We're about to do the same thing for our SMB tier.

kiran_calvi_7607d

Spent a week on this. The fix was tying CES tracking to the account owner field.

lena_rourke_f519f

Have you tried routing it through HubSpot? Fixed the time-to-resolution gap for us.

esme_hale_9d4ac

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

nadia_dunn_3dc4d

Following. We're about to do the same thing for enterprise accounts.

wade_lund_0d8b2

Following. We're about to do the same thing for new onboarding cohorts.