nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Stopping response rate from sliding after we rolled it out to the support team?

felix_akoto_4e3c8

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure the feedback widget is the lever. Talk me out of it?

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Response Rate

Comments

dana_boyd_dbfe8

Have you tried routing it through Jira? Fixed the time-to-resolution gap for us.

paul_boyd_0358a

Same setup here. In our case it came down to CSAT surveys being too broad.

felix_reyes_e9dd1

Honestly response routing didn't move CES for us. Marketo did more.

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