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Reusable journey mapping setup we share with new CSMs

marcus_vance_525c6

We're working through CES tracking and volume tripled after launch. Curious how others have handled it, especially around NPS. Any rules of thumb?

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carl_quinn_831a2

Spent a week on this. The fix was tying dashboards to the account owner field.

gus_ng_7877e

Honestly response routing didn't move response rate for us. Zendesk did more.

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