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Small win: the in-app survey caught a churn risk early

diego_reyes_4f061

Posting this for our SMB tier. We care most about NPS and I'm not sure journey mapping is the lever. Talk me out of it?

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ned_rourke_cfb20

Same setup here. In our case it came down to segments being too broad.

ivy_webb_9fd74

Have you tried routing it through Intercom? Fixed the response rate gap for us.

sofia_lund_470d3

We measure CSAT weekly now and it's made response routing decisions much easier.

nina_quinn_3f326

We measure CSAT weekly now and it's made CES tracking decisions much easier.

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