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Stopping churn from sliding after volume tripled after launch?

dana_holt_02368

Trying to get auto-theming right for self-serve users. The defaults don't quite fit. What did you change?

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omar_carr_52bff

Honestly session replay didn't move CSAT for us. Snowflake did more.

liam_lund_44566

We hit this too. Scoping dashboards to our SMB tier first made it manageable.

ravi_mehta_c04cd

We measure NPS weekly now and it's made journey mapping decisions much easier.

zoe_calvi_42846

Following. We're about to do the same thing for enterprise accounts.

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