Posting this for self-serve users. We care most about the health score and I'm not sure the in-app survey is the lever. Talk me out of it?
Following. We're about to do the same thing for trial users.
Following. We're about to do the same thing for our SMB tier.
Worth checking your CES window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying NPS surveys to the account owner field.