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Pulling churn out through the API for our warehouse

sam_soto_c4fca

We're working through journey mapping and we switched CRMs last month. Curious how others have handled it, especially around the health score. Any rules of thumb?

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Comments

nina_ng_eaac9

Honestly journey mapping didn't move time-to-resolution for us. Zapier did more.

gus_pratt_6cfe3

Honestly CSAT surveys didn't move CSAT for us. Segment did more.

theo_voss_4bd87

We hit this too. Scoping session replay to self-serve users first made it manageable.

bea_rourke_3c509

Curious what cadence you landed on. We over-asked and churn tanked.

ruth_calvi_5c8ce

Following. We're about to do the same thing for our SMB tier.

wade_holt_0c7e6

Same setup here. In our case it came down to response routing being too broad.