Quick one. Since we rolled it out to the support team, our CES has been all over the place. Is that a auto-theming config issue or are we reading it wrong?
Honestly the in-app survey didn't move churn for us. Segment did more.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
