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Rate limits when backfilling auto-theming via the API?

ruth_pratt_d1c43

Quick one. Since we added a second product line, our CES has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

gus_nair_00edc

Curious what cadence you landed on. We over-asked and CSAT tanked.

liam_sato_1e6b8

Honestly CES tracking didn't move CES for us. Segment did more.

marcus_mehta_747ba

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

tom_dunn_4f54c

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

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