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SSO question affecting who sees response routing

omar_vance_11d10

Half our team lives in Marketo, so getting journey alerts data in there matters. How clean has that been for you?

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jack_trin_315ff

Following. We're about to do the same thing for trial users.

sam_lund_29432

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

omar_carr_18b23

+1. The Zapier step is where ours kept breaking.

maya_voss_b9474

We measure renewal rate weekly now and it's made NPS surveys decisions much easier.

ruth_dunn_b1ff9

Spent a week on this. The fix was tying NPS surveys to the account owner field.

omar_marsh_4a407

Following. We're about to do the same thing for self-serve users.

sofia_vance_fbe9f

Honestly auto-theming didn't move CES for us. HubSpot did more.

paul_marsh_4c662

Following. We're about to do the same thing for our SMB tier.

cole_okafor_e471c

Same setup here. In our case it came down to the in-app survey being too broad.