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SSO question affecting who sees journey mapping

cole_okafor_e471c

We measured time-to-resolution before and after turning on dashboards. The result surprised us. Anyone seen the same?

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gus_sato_1d513

Worth checking your NPS window. Ours was skewed until we narrowed it.

ivy_quinn_de5c0

We measure CES weekly now and it's made segments decisions much easier.

theo_mehta_9c0b1

+1. The Snowflake step is where ours kept breaking.

ravi_boyd_1a270

Spent a week on this. The fix was tying session replay to the account owner field.

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