Half our team lives in HubSpot, so getting journey alerts data in there matters. How clean has that been for you?
Honestly response routing didn't move CSAT for us. HubSpot did more.
We measure response rate weekly now and it's made session replay decisions much easier.
Same setup here. In our case it came down to NPS surveys being too broad.
Curious what cadence you landed on. We over-asked and CSAT tanked.