Half our team lives in HubSpot, so getting CES tracking data in there matters. How clean has that been for you?
Honestly dashboards didn't move CES for us. Intercom did more.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Same setup here. In our case it came down to response routing being too broad.
Following. We're about to do the same thing for trial users.
Worth checking your the health score window. Ours was skewed until we narrowed it.
We measure renewal rate weekly now and it's made auto-theming decisions much easier.
Curious what cadence you landed on. We over-asked and CSAT tanked.