We measured response rate before and after turning on the feedback widget. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and churn tanked.
We hit this too. Scoping CSAT surveys to trial users first made it manageable.
We hit this too. Scoping the in-app survey to trial users first made it manageable.
Following. We're about to do the same thing for self-serve users.