We measured response rate before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
Worth checking your NPS window. Ours was skewed until we narrowed it.
Have you tried routing it through Intercom? Fixed the NPS gap for us.
Same setup here. In our case it came down to journey alerts being too broad.
We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.