We're working through response routing and we moved to a quarterly cadence. Curious how others have handled it, especially around the health score. Any rules of thumb?
We hit this too. Scoping response routing to self-serve users first made it manageable.
Same setup here. In our case it came down to the feedback widget being too broad.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and churn tanked.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
