Trying to get auto-theming right for renewals at risk. The defaults don't quite fit. What did you change?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping response routing to enterprise accounts first made it manageable.
Following. We're about to do the same thing for our SMB tier.
Have you tried routing it through Snowflake? Fixed the the health score gap for us.
We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.