Quick one. Since we added a second product line, our the health score has been all over the place. Is that a segments config issue or are we reading it wrong?
Honestly session replay didn't move response rate for us. Salesforce did more.
We measure the health score weekly now and it's made the in-app survey decisions much easier.
We hit this too. Scoping journey mapping to our SMB tier first made it manageable.
Have you tried routing it through Zapier? Fixed the NPS gap for us.
