Quick one. Since we added a second product line, our response rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?
Curious what cadence you landed on. We over-asked and CSAT tanked.
Spent a week on this. The fix was tying dashboards to the account owner field.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to CSAT surveys being too broad.
