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Small win: the in-app survey caught a churn risk early

omar_marsh_a50af

Half our team lives in Marketo, so getting response routing data in there matters. How clean has that been for you?

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aisha_rourke_b3499

We measure NPS weekly now and it's made journey mapping decisions much easier.

marcus_marsh_51d44

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

diego_voss_17380

Worth checking your NPS window. Ours was skewed until we narrowed it.

elena_marsh_da828

Following. We're about to do the same thing for new onboarding cohorts.

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