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How we cut NPS reporting from days to minutes

priya_pratt_9ff95

We're working through segments and we scaled past 5,000 accounts. Curious how others have handled it, especially around churn. Any rules of thumb?

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ivy_webb_2d032

Curious what cadence you landed on. We over-asked and CSAT tanked.

priya_marsh_52cde

Honestly the feedback widget didn't move time-to-resolution for us. Salesforce did more.

omar_mehta_4d1cc

We hit this too. Scoping NPS surveys to enterprise accounts first made it manageable.

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