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Webhook for CSAT surveys firing twice — dedupe advice?

felix_mehta_29df6

Posting this for our SMB tier. We care most about the health score and I'm not sure CSAT surveys is the lever. Talk me out of it?

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Comments

ivy_dunn_eae64

+1. The Intercom step is where ours kept breaking.

aisha_sato_70dff

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

theo_calvi_80d04

Worth checking your CSAT window. Ours was skewed until we narrowed it.

yuki_soto_44ba7

Honestly journey mapping didn't move NPS for us. HubSpot did more.

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