nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

journey mapping behaving oddly since we rolled it out to the support team — ideas?

ravi_boyd_20033

Posting this for self-serve users. We care most about churn and I'm not sure response routing is the lever. Talk me out of it?

Find more posts tagged with

Journey Mapping

Comments

cole_okafor_7c7fa

Following. We're about to do the same thing for enterprise accounts.

ivy_pratt_be196

+1. The Zapier step is where ours kept breaking.

nadia_holt_3fb80

Same setup here. In our case it came down to auto-theming being too broad.

tom_trin_78338

Following. We're about to do the same thing for our SMB tier.

nina_marsh_f4729

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

sofia_webb_6f41d

Worth checking your the health score window. Ours was skewed until we narrowed it.