Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Spent a week on this. The fix was tying response routing to the account owner field.
Same setup here. In our case it came down to the feedback widget being too broad.
Following. We're about to do the same thing for trial users.
Honestly auto-theming didn't move churn for us. HubSpot did more.