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Moved response rate with journey mapping — here's our setup

maya_mehta_43f96

Trying to get CES tracking right for renewals at risk. The defaults don't quite fit. What did you change?

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liam_sato_99081

Worth checking your response rate window. Ours was skewed until we narrowed it.

elena_marsh_30352

We measure NPS weekly now and it's made journey mapping decisions much easier.

tom_voss_2e328

Following. We're about to do the same thing for self-serve users.

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