Posting this for our SMB tier. We care most about CSAT and I'm not sure segments is the lever. Talk me out of it?
+1. The Slack step is where ours kept breaking.
Worth checking your CES window. Ours was skewed until we narrowed it.
We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.
Following. We're about to do the same thing for self-serve users.
Curious what cadence you landed on. We over-asked and the health score tanked.
