Quick one. Since we scaled past 5,000 accounts, our CSAT has been all over the place. Is that a response routing config issue or are we reading it wrong?
Have you tried routing it through Intercom? Fixed the response rate gap for us.
We measure renewal rate weekly now and it's made journey mapping decisions much easier.
+1. The HubSpot step is where ours kept breaking.
Have you tried routing it through Zapier? Fixed the response rate gap for us.