Trying to get NPS surveys right for trial users. The defaults don't quite fit. What did you change?
+1. The Intercom step is where ours kept breaking.
Spent a week on this. The fix was tying journey alerts to the account owner field.
+1. The Zendesk step is where ours kept breaking.
Curious what cadence you landed on. We over-asked and CES tanked.
Honestly the feedback widget didn't move response rate for us. Salesforce did more.