Quick one. Since we moved to a quarterly cadence, our churn has been all over the place. Is that a response routing config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
We hit this too. Scoping the feedback widget to renewals at risk first made it manageable.
We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.
+1. The Zendesk step is where ours kept breaking.
