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Stopping renewal rate from sliding after we scaled past 5,000 accounts?

ravi_rourke_c02c0

Half our team lives in Intercom, so getting CES tracking data in there matters. How clean has that been for you?

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lena_trin_4a8bd

Curious what cadence you landed on. We over-asked and the health score tanked.

maya_lund_5ed42

We measure churn weekly now and it's made NPS surveys decisions much easier.

sofia_pratt_b7afc

We measure response rate weekly now and it's made CES tracking decisions much easier.

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