We're working through the feedback widget and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Following. We're about to do the same thing for trial users.
We measure CES weekly now and it's made dashboards decisions much easier.
We hit this too. Scoping journey mapping to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and CSAT tanked.
