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How we cut time-to-resolution reporting from days to minutes

gus_webb_349d0

Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?

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carl_ng_0ce4a

Curious what cadence you landed on. We over-asked and NPS tanked.

ned_soto_3d8db

Spent a week on this. The fix was tying segments to the account owner field.

liam_mehta_e5076

Curious what cadence you landed on. We over-asked and the health score tanked.

diego_rourke_8ec07

Spent a week on this. The fix was tying auto-theming to the account owner field.

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