Posting this for self-serve users. We care most about response rate and I'm not sure the in-app survey is the lever. Talk me out of it?
We hit this too. Scoping response routing to our SMB tier first made it manageable.
Have you tried routing it through Snowflake? Fixed the response rate gap for us.
Same setup here. In our case it came down to segments being too broad.
Following. We're about to do the same thing for self-serve users.