Quick one. Since we added a second product line, our the health score has been all over the place. Is that a dashboards config issue or are we reading it wrong?
We measure CSAT weekly now and it's made the feedback widget decisions much easier.
Honestly auto-theming didn't move CSAT for us. Salesforce did more.
Honestly response routing didn't move CES for us. Segment did more.
We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.
+1. The Salesforce step is where ours kept breaking.