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Marketo sync dropping renewal rate — anyone seen this?

tom_ng_643c9

We measured NPS before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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yuki_quinn_b18f3

We hit this too. Scoping auto-theming to renewals at risk first made it manageable.

hana_lund_d3eaa

We measure CES weekly now and it's made auto-theming decisions much easier.

mira_marsh_0178b

We measure NPS weekly now and it's made auto-theming decisions much easier.

theo_quinn_97f14

Worth checking your response rate window. Ours was skewed until we narrowed it.

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