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Pulling the health score out through the API for our warehouse

aisha_pace_06c6b

Trying to get NPS surveys right for enterprise accounts. The defaults don't quite fit. What did you change?

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liam_hale_903a5

+1. The Microsoft Teams step is where ours kept breaking.

cole_carr_9d5fb

+1. The Slack step is where ours kept breaking.

theo_frei_5c6a3

Curious what cadence you landed on. We over-asked and renewal rate tanked.

marcus_marsh_d7c42

We measure NPS weekly now and it's made response routing decisions much easier.

mira_vance_f990d

+1. The Segment step is where ours kept breaking.

owen_pratt_6d85a

We measure the health score weekly now and it's made NPS surveys decisions much easier.

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