Trying to get CSAT surveys right for new onboarding cohorts. The defaults don't quite fit. What did you change?
We measure the health score weekly now and it's made CES tracking decisions much easier.
+1. The Microsoft Teams step is where ours kept breaking.
Honestly journey alerts didn't move churn for us. Zapier did more.
Honestly CSAT surveys didn't move the health score for us. Zapier did more.